q799 Privacy Policy

In this Privacy Policy, the following definitions apply unless the context expressly requires otherwise:

• "q799", "we", "us", "our" — the q799 platform, its operating entity, and all affiliated products and services accessible via q799.pro.
• "You", "User", "Player" — any individual who accesses, browses, registers on, or uses any part of the q799 platform.
• "Personal Data" — any information that relates to an identified or identifiable natural person, including name, contact details, financial information, device identifiers, and behavioural data linked to your account.
• "Processing" — any operation performed on Personal Data, including collection, storage, use, disclosure, transfer, and deletion.
• "Controller" — q799, acting as the entity that determines the purposes and means of processing your Personal Data.
• "Processor" — any third party that processes Personal Data on behalf of q799 under a binding data processing agreement.
• "KYC" — Know Your Customer; the identity and document verification process required before withdrawal processing or as otherwise mandated by q799's compliance obligations.
• "Cookie" — a small text file stored on your device by the q799 platform for functionality, session management, or analytics purposes.

q799 collects Personal Data across several categories. The specific data collected depends on how you interact with the platform, the stage of your account lifecycle, and any applicable regulatory requirements. The categories of Personal Data q799 may collect include:

q799 does not collect sensitive categories of Personal Data — such as racial or ethnic origin, political opinions, religious beliefs, or health data — unless strictly required to fulfil a specific legal or regulatory obligation, and only with your explicit prior consent in such cases.

q799 collects Personal Data through the following methods:

• Direct collection: Data you provide voluntarily when creating an account, completing KYC verification, making a deposit or withdrawal, contacting support, or updating your account profile.
• Automated collection: Technical and behavioural data collected automatically through cookies, server logs, and analytics tools when you access or use the q799 platform.
• Third-party sources: Where necessary for identity verification or fraud prevention, q799 may receive data from licensed KYC verification providers, payment processors (such as JazzCash and EasyPaisa), or regulatory databases. Data obtained from third-party sources is handled with the same standard of care as data collected directly.

q799 processes your Personal Data only where a lawful basis for doing so exists. The primary purposes for which q799 processes Personal Data, and the corresponding legal basis, are set out below:

• Account creation and management — Processing is necessary for the performance of the contract between you and q799 (i.e. the Terms and Conditions you accepted at registration).
• Identity verification and KYC compliance — Processing is necessary for compliance with legal obligations applicable to q799 as a licensed gaming operator, including anti-money laundering (AML) and counter-financing of terrorism (CFT) obligations.
• Payment processing — Processing is necessary for the performance of the contract and to facilitate deposits and withdrawals in PKR via your chosen payment method.
• Fraud prevention and platform security — Processing is necessary for the purposes of q799's legitimate interests in detecting, preventing, and investigating fraudulent, abusive, or prohibited conduct on the platform.
• Responsible gaming monitoring — Processing is necessary to comply with responsible gaming obligations under q799's operating licence, including age verification (21+) and detection of problem gambling indicators.
• Customer support — Processing is necessary for the performance of the contract and for q799's legitimate interest in delivering effective support to account holders.
• Marketing communications — Processing is based on your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.
• Platform analytics and improvement — Processing is based on q799's legitimate interest in understanding aggregate platform usage patterns for the purpose of improving service quality. Analytical data is anonymised or pseudonymised wherever technically feasible.

q799 does not sell, rent, or trade your Personal Data to third parties for their own marketing or commercial purposes. q799 may share your Personal Data with third parties only in the following circumstances:

• Licensed payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK, and other payment partners require transaction metadata to process deposits and withdrawals. These parties act as independent data controllers for their own regulatory compliance purposes.
• KYC and identity verification providers: Licensed third-party verification services that assist q799 in confirming the identity and age (21+) of account holders as required by our operating licence conditions.
• Fraud prevention and risk management services: Specialised providers who assist q799 in identifying and preventing fraudulent activity, account takeovers, and financial crime on the platform.
• Regulatory and law enforcement authorities: Where q799 is subject to a legal obligation, court order, or binding regulatory request to disclose Personal Data, we will comply with such requests. Where legally permissible, q799 will notify the relevant account holder of such a request.
• Gaming licence regulatory body: q799's licensing authority may require access to certain account and transaction data as part of its supervisory and audit functions.
• IT infrastructure and hosting providers: Trusted technology partners who provide server hosting, platform infrastructure, and data storage services under binding data processing agreements that impose equivalent data protection standards to those applied by q799 directly.

All third parties with whom q799 shares Personal Data are required by contract to process that data only for the specified purpose, to maintain adequate technical and organisational security measures, and to comply with applicable data protection laws.

q799 uses cookies and similar tracking technologies on the platform to ensure core functionality, manage your login session, and collect aggregate analytics data. The cookies used by q799 fall into the following categories:

• Strictly necessary cookies: Required for the platform to function correctly. These include session cookies that keep you logged in during your visit and security cookies that help protect your account. These cookies cannot be disabled without affecting platform functionality.
• Functional cookies: Remember your preferences — such as language settings and responsible gaming limits — so that you do not need to reconfigure them on each visit.
• Analytics cookies: Collect anonymised or pseudonymised data about how users navigate the q799 platform in aggregate. This data helps q799 identify areas for improvement. No individual player is identifiable from this data.

You can manage cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies may prevent certain platform features from functioning correctly. For detailed guidance on managing cookies in your specific browser, refer to the help documentation provided by your browser vendor.

q799 retains Personal Data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention principles apply:

• Active account data: Personal Data associated with an active q799 account is retained for the full duration of the account's active period.
• Closed account data: Following voluntary or enforced account closure, q799 retains identity, transaction, and KYC data for a minimum period of five (5) years to satisfy anti-money laundering record-keeping obligations under applicable gaming licence conditions.
• Support and communications data: Chat transcripts and email correspondence are retained for a period of two (2) years from the date of the interaction, unless a longer retention period is required in connection with an active dispute or regulatory investigation.
• Technical and log data: Server logs and IP address records are retained for a maximum of twelve (12) months before routine deletion, unless required in connection with a specific security investigation.
• Marketing consent records: Records of your consent to receive marketing communications are retained for five (5) years from the date consent was given or last renewed, to evidence compliance with consent-based marketing obligations.

Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised using industry-standard data destruction procedures.

q799 implements and maintains a comprehensive set of technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the q799 platform.
• Encryption at rest for all Personal Data stored on q799 servers.
• Role-based access controls ensuring that Personal Data is accessible only to q799 personnel who require it to perform their specific job functions.
• Regular third-party penetration testing and vulnerability assessments of the q799 platform infrastructure.
• Multi-factor authentication for administrative access to systems holding Personal Data.
• Incident response procedures governing the detection, containment, investigation, and notification of any Personal Data breach within the timeframes required by applicable law.

Notwithstanding the above, no data transmission or storage system can be guaranteed to be 100% secure. q799 strongly encourages all Players to use strong, unique passwords and to enable two-factor authentication on their accounts to complement q799's platform-level security measures.

Subject to applicable law and q799's regulatory obligations, you hold the following rights in respect of the Personal Data that q799 processes about you:

• Right of access: You may request a copy of the Personal Data q799 holds about you, along with information about how it is processed.
• Right to rectification: You may request correction of any Personal Data held by q799 that is inaccurate or incomplete.
• Right to erasure: You may request deletion of your Personal Data where q799 no longer has a lawful basis for retaining it. This right is subject to q799's legal and regulatory retention obligations, which may take precedence in certain cases.
• Right to restrict processing: You may request that q799 temporarily suspends processing of your Personal Data — for example, while a correction request is under review.
• Right to data portability: Where processing is carried out by automated means and based on your consent or contractual necessity, you may request that q799 provides your Personal Data to you in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to object: You may object to processing carried out on the basis of q799's legitimate interests. q799 will assess your objection and cease processing unless compelling legitimate grounds exist that override your interests.

The q799 platform is strictly intended for adults aged 21 and above. q799 does not knowingly collect, process, or retain Personal Data belonging to any individual under the age of 21. Age verification is a mandatory step in the q799 account registration and KYC process.

If q799 becomes aware — through its verification processes or otherwise — that Personal Data has been collected from an individual under the age of 21, that account will be immediately suspended, all associated data will be securely deleted, and any funds held in the account will be returned to the originating payment source following satisfactory verification.

If you have reason to believe that a minor has registered on the q799 platform, please contact support immediately via live chat so that appropriate action can be taken without delay.

q799 operates as a platform serving Pakistani players under an international gaming licence. In the course of operating the platform, your Personal Data may be transferred to and processed in countries outside Pakistan — including countries where q799's hosting infrastructure, KYC providers, or payment processors are located.

Where such international transfers occur, q799 takes appropriate steps to ensure that your Personal Data receives a standard of protection equivalent to that applied within q799's primary operating jurisdiction. These steps include:

• Executing binding data processing agreements with all third-party processors that impose data protection obligations equivalent to those applied by q799.
• Restricting transfers to third countries to processors that operate under recognised data protection frameworks or that are subject to adequacy determinations by relevant regulatory authorities.
• Implementing standard contractual clauses or equivalent legal mechanisms where required to lawfully transfer Personal Data across jurisdictions.

q799 reserves the right to amend or update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or operational requirements. Where amendments are material — meaning they significantly affect how q799 processes your Personal Data or the rights available to you — q799 will provide reasonable advance notice via your registered email address or through an in-platform notification prior to the changes taking effect.

The effective date displayed at the top of this document reflects the date on which the current version of this Privacy Policy entered into force. We recommend reviewing this page periodically to stay informed of how q799 handles your data. Continued use of the q799 platform following publication of an updated Privacy Policy constitutes your acknowledgment of the revised version.

Previous versions of this Privacy Policy are available upon written request submitted to the q799 support team via live chat or email.

If you have any questions, concerns, or requests relating to this Privacy Policy or to q799's processing of your Personal Data, please contact the q799 support team through the following channels:

• Live Chat: Available 24/7 directly through the q799 platform — the fastest route for most queries.
• Email: [email protected] — please use the subject line "Privacy Enquiry" to ensure your message is directed to the appropriate team.

q799 is committed to resolving all privacy-related queries and complaints promptly and in good faith. If you submit a formal privacy complaint, q799 will acknowledge receipt within five (5) business days and provide a substantive written response within thirty (30) days.